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Frequently ASKED QUESTIONS

How do you clean without water?
The ‘million dollar question’. Waterless does not mean we don’t use water – our cleaning formula is water based. BUT we save, on average, over 250 litres of water per valet.
Our nano-tech formula is a sustainable and eco-friendly product that cleans, polishes and protects both the exterior and interior of your vehicle and we guarantee a mirror-gloss finish on every valet.
Are your cleaning products harmful?

No, not at all! Our waterless products contain no hazardous ingredients unlike those contained in most conventional style products such as petroleum, acids, solvents. What’s even better… Every time you use Waterless Wash & Wax over a traditional hand or electric car wash you save, on average, over 250 litres of water!!! As we use less than 1 litre per wash, a fortnightly wash saves annually over 9000 litres of water per person.

Can I cancel my booking? Will I be charged?
We understand that schedules change and you may need to change or cancel your booking. If you cancel the booking within 12 hours of the scheduled time we will charge 50% of the booking. Cancellations within 3 hours of the booking time will be charged in full. If you move a wash 12 hours before the due date to another time (within 30 days) and do not cancel, you will be charged a fee of £5.00. Changing the time 3 hours before a booking will result in a £10.00 fee. The reason; Your washer will have booked out time for you and your vehicle in their working day and they need to make a living.
Can I change the time or location?

Don’t worry, you can amend the time and/or cancel a wash by simply visiting your account. Or if it’s easier give us a call or drop us an email and we will be happy to help.

Can I book multiple vehicles and/or a regular slot?
Yes. We already provide our service to several clients who have more than one vehicle. Drop us a message or call and we’ll help you get your cars booked in.

Furthermore, we do offer discounts if you book a regular slot with us. If interested please get in touch.

Why do you not cover my area?
We currently offer our mobile services in Central London and some surrounding postcodes. We are looking to expand our services to meet demand so hope to be able to serve your postcode soon.
Do you need electric or water supply?

No we don’t require anything from you, we’re totally self contained so don’t worry about long extension cables or getting your hose pipe out. We use long life battery powered equipment (or a low fuel consumption generator for some services) and waterless wash techniques to allow us to be totally independent when cleaning. 

Do I need to be present?

Yes of course you can leave us with your car. If it’s an outside only we don’t require the keys unless you specifically want the door sills done, so we can normally just find your car and crack on without disturbing you. For our services involving the inside being cleaned, if you don’t have keyless entry then we will need the keys. We can grab them off someone you trust or somewhere you’ve left them for us (whether that’s with reception or a safe hiding spot). We can then post them through your letterbox or return them to a neighbor or reception. Just let our operative know by leaving a comment in the booking notes which you can edit during the booking process. We do ask that you are available to contact at the booking time in case we can’t find your car!

Do you work with businesses/office parks?

Yes, we do. Businesses should contact us on sales@no2h2o.co.uk to discuss special rates for business accounts. Whether you want your fleet of sales cars looking perfect or you simply want to put a smile on your employee’s faces with a weekly car clean, please don’t hesitate to reach out.